Xn protel Systems and Neorcha – leading technology service providers to the hospitality industry – have entered a partnership that will see Neorcha’s range of mobile guest applications marketed by Xn protel Systems in the United Kingdom, Middle East and Asia Pacific regions. Neorcha’s products enjoy unified integration with existing hotel CRM, PMS, CRS, Spa / Activity and POS systems (including the Xn protel product line). The myHotel App enables hotels to maximise their guests’ experience by providing access to a range of services including pre-arrival arrangements, concierge services, destination information and express check-out. myCheck-in is an App that provides a stress-free, fast and efficient mobile solution. Amongst others, Neorcha provides mobile guest applications for Rotana Hotels and Millennium Hotels in the Middle East. Neorcha’s products will form a core part of the solution set provided by Xn protel Systems’ new Mobile & Analytics division, headed up by Emmanuel Clavé. Prior to joining Xn protel Systems, Emmanuel led a project at Rocco Forte Hotels to introduce a mobile Guest App using the Neorcha myHotel platform. The app allows guests to make room, restaurant and spa bookings, as well as ordering room service. As part of the project, the myHotel app has been directly integrated with protel PMS, Xn POS and Reservation Assistant systems – allowing guests to make their bookings or room service orders in real time. The guest app was shortlisted for Best Use of Technology in Hospitality in the European Hospitality Awards 2015. For further information please go to http://www.xnprotel.com/guest-mobile-app/ Roger El Khoury, Managing Director of Neorcha, stated: “We are delighted to have Xn protel Systems as an important and strategic partner for Neorcha. Xn protel Systems has fantastic geographic sales and support capabilities across the United Kingdom, Middle East and Asia Pacific, and we look forward to working with them to establishing myHotel and myCheck-in as leading mobile guest applications in these markets.”

Emmanuel Clavé, Group Product Director – Mobile & Analytics, Xn protel Systems commented: “At a time when hotels are losing direct bookings to the OTAs it is important that they employ all available tools to retain guest loyalty and encourage direct bookings and upsells, both pre and during guest stays. The Neorcha mobile platform provides hoteliers with a range of very powerful guest-facing applications to stay in close contact with their guests.”