Digital menu & contactless guest self service
xnPOS GO provides your patrons and guests with a safe, contactless environment together with the freedom to view the menu or order and pay from wherever they are in your hotel – be that in their room, the restaurant or bar … or poolside.
Guest self-service | GO your own way
Inspire guests. Optimize resources. Reduce costs. Grow profits
xnPOS GO enables a true native-web self service solution for your guests, and sends orders to your staff and kitchen or bar as soon as the guest presses ‘send’. This streamlines your service by significantly reducing labour costs, eliminates duplication of order entry, and eliminates using an unconnected third party solution.
Improve the efficiency of guest service throughout your property with reduced staffing costs. Increase revenues and average check spend through targeted upselling. Enhance guest satisfaction by reducing wait time to order and pay.
No app - just native web capable
No need for your guest to download an app as guests simply access xnPOS GO by scanning a QR code which can be personalized with your hotel or restaurant logo and can be unique to each room, table, cabana or lounger.
Flexible menus managed in the cloud
Fully configurable menu screens with rich detail and easy to navigate fully expandable panels. All item set up and maintenance is performed in the main xnPOS Cloud Portal which eliminates any time consuming in the update of multiple unconnected systems.
Feature rich self-service
Fully configurable filters for allergens and any dietary requirements. Authenticate guest’s room number prior to ordering. Prompted up sell of additional dishes or beverages. Real time menu reflecting actual item availability. Modifiers for guest preferences. Ability to use promotion codes and leave gratuities. Calorie labelling.
Menu items are easily translatable into any foreign language giving your foreign guests more confidence when ordering which increases average order size and also reduces errors and customers complaints.
Connected directly to the kitchen
Orders from xnPOS GO can be sent direct ( or via a POS workstation for authorization ) to the kitchen avoiding any delays in service and also the time consuming need to re-input order details associated with the use of unconnected ordering applications.
Multiple payment options
xnPOS GO give your guests multiple payment options either using a credit card to pay using their own mobile device or charge the bill to their room. Alternatively a guest can choose to call a server for assistance and make an alternative method of payment.
Perfect for room service
In addition to ordering and paying for their room service your guests can also use xnPOS GO to ask for their tray to be collected with the request creating an alert on a member of your teams xnPOS Mobile device.
Guests can now order their breakfast on xnPOS GO for delivery the next morning at their chosen time.
Get fully connected
One POS platform for both guests & servers
xnPOS GO is part of the xnPOS suite, designed to serve your entire food & beverage hospitality technology needs.
Industry-leading POS for the following sectors
In the ever-changing world of hospitality and food & beverage management, operators need to be equipped with modern tool-sets, flexible solutions, and consumer-facing self-service technology that can handle the demands of all such businesses.
To ensure the success of operations, it’s crucial to prioritize scalability, automation, and enhanced profitability, while simultaneously improving the customers experiences.
Hospitality & food service
Hospitality food and beverage operations need to be fast, efficient, reliable and simple for staff and kitchens alike, especially so to deal with lunch-time and dinner service peak times. No matter of you run a restaurant, cafe or a food service chain, we have you covered.
xnPOS is an industrially tested, robust POS technology, delivering end-to-end integrated functionality, reliability and performance that is crucial to the smooth running of your operation, be that for instance student and on-campus management, retirement living or large workforce sites.
Are you ready to streamline operations and delight customers?
If you are interested in seeing how our industry-leading hospitality & food service POS technology can enhance the efficiency and productivity of your business processes, we recommend booking in a demo with one of our experienced team of professionals.
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protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.
Food & Beverage Manager
Frequently Asked Questisons
xnPOS is a fully internationalized food & beverage point-of-sale system designed to meet the specific requirements of the accommodation industry, be that short-stay or long-stay accommodation. It is a centrally managed, full-service, cloud system with enterprise scalability, security and performance, that tightly integrates with systems such as (but not limited to) property management systems, dining reservation systems, integrated payment gateways, stock and materials management systems, Business Intelligence and more.
A powerful two-way real time interface with various hotel PMS (property management systems), ensures functional integration with hotel operations and folio charges, be that room charge, conference & banquet charges, package postings to PMS, and posting any financial charge (be that cash, credit card) which sends all transactions to the PMS.
In addition, the PMS interface allows guests a full self-service option where they can select items from POS, and directly room charge this to their own room/folio, be that on their own mobile device (phone, tablet, laptop), or via a self-service kiosk.
Where any long-stay business requires a food & beverage POS solution, such as co-living spaces, workforce and staff accommodation, aged-care and retirement facilities, or other, xnPOS can post POS charges via our xms-RPM solution which manages long-stay accommodation billing and folio or lease management. Cafes, restaurants, gift shops, convenience stores, room service, conference and events, even poolside and bar operations, can conveniently post POS charges from xnPOS into xms-RPM. In this sense, xnPOS as well as xms-RPM conveniently covers all operational requirements of the long-stay accommodation sector in so far as accommodation and F&B ad retail POS.
Any and all food & beverage and retail operations in short-stay and long-stay accommodation, as well as hospitality groups (restaurant chains), can enjoy the benefits of xnPOS.
xnPOS is deployed across many different food & beverage operations, including (but not limited to) restaurants, cafes, bistros, night clubs, lobby lounges, cocktail bars, night clubs, bottle shop and drive-through operations, coffee carts and mobile food service stations, room service, poolside bars, self-service (grab & go) and even laundry departments, can all leverage the same xnPOS platform across one, several or all of these outlets.
Depending on scope of each project, a small single POS terminal outlet in one property can be up and running live with xnPOS within 2 - 3 weeks. Of course this may extend depending on various factors including hardware shipment and configuration, how many add-ons and modules are deployed, the number of integrations, and of course if more outlets need xnPOS to be deployed. These may all extend the deployment duration from order date to Go Live date.
While xnPOS is generally deployed as a true cloud-based POS solution, local offline redundancy at the property / outlet level is needed to ensure continuity of business and trading regardless of internet availability. This is why xnPOS also enables an OTS (Outlet Transaction Server) to continue to trade locally, with local caching of all transactional postings, in the event that internet reliability or availability is compromised. Thus ensures an always-on POS solution even when it may be hosted in our data centre.
xnPOS is a fully internationalized and comprehensive food & beverage point-of-sale system. As with any robust foodservice operation, we offer a range of additional capabilities, add-ons and hardware options that ensures your needs are met every time.
xnPOS can be enhanced by adding mobile waiter tablets (for order and pay at the table options), self-service kiosks, guest self-service on own mobile device, kitchen display system (KDS), local country fiscalization requirements and compliance options, xnBI integration, integration with property management systems, materials management systems (ERP), club/membership management systems, payment gateways, and dining reservation systems,
Designed with contactless guest self-service in mind, xnPOS offers two main guest-facing capabilities, ensuring reduced operating costs and increased revenues. (1) xnPOS GO, being our contactless guest ordering and self service including scanning QR codes to enable online digital menus and self-service ordering (including pay by credit card or charge to guest room), such as for room service, restaurant, cafe or poolside usage, as well as (2) xnPOS KIOSK, enabling guests to interact with a digital kiosk to browse menus and order food & beverage as and when needed (to the table or seat), such as in a lobby area, grab and go open kitchen, egg station for hotel breakfast, poolside, bistro, and more.
xnPOS Mobile is compatible with any later Android device, be that an 8” inch tablet or 5” inch hand-held device, and speeds up service in large indoor or outdoor areas by reducing server journeys to and from a fixed POS workstation. xnPOS Mobile allows for fast and efficient management without sacrificing on tableside or poolside functionality. xnPOS Mobile enables ordering at the table, and paying at the table.
xnPOS is designed to run on the latest Windows-based operating systems for POS terminals and latest Android devices for POS mobility. Integrated thermal and remote ordering printers, cash drawers, barcode scanners and various components like CDU (customer display units) can add to hardware options you may wish to consider.
We can supply our own POS vendor hardware and offer warranty and support on our supplied POS hardware, or we can assess the viability of a customer providing own hardware where relevant and provided it meets the minimum requirement as provided by us.
As with all of our solutions, xnPOS is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times, as well as upgrades to your system to ensure the most recent version and updates at all times.
xnPOS has certified two-way integration with various industry-leading hotel PMS, including (but not limited to) Opera PMS, Opera Cloud, protel Classic, protel Air, Indra PMS, and Guestline.
We’re excited to hear from you.
For a free no-obligation demo of xnPOS GO and xnPOS, book in a time with us and we’d be delighted to show you around our world-class point-of-sale solution.