Spa, Wellness & Activity

With the rise of the wellness & activity industries and the growing demand for a luxurious experiences, managers face the arduous task of maintaining profitability and ensuring customer satisfaction.

 

To keep up with consumer choice and competition, smart, simple to use and robust technology is needed for end-to-end management. This is where our company’s twenty four years of expertise come in, with our proven track record of supplying tech solutions to the most recognized spas, golf clubs and leisure centers worldwide.

We are leaders in spa, golf and activity management solutions

It’s not always easy juggling the needs of guests and your different departments. It can get quite complex. Turn your complicated processes into sophisticated ones with premium, high quality, feature-rich solutions that can handle the most demanding requirements. Along with powerful guest-facing web and mobile applications that give guests more control and choice during their stay.

Utilize our vast knowledge and experience having worked with the most recognized spas, hotels and resorts from around the world. And work with our friendly team who is always on hand to help.

Integrated Resorts

Integrated resorts, with their diverse departments and unique guest operations, require user-friendly, and robust software for seamless management across the entire resort. It should cater to guest needs, but also bridge the gap between the two.

Spa & Wellness

Spa & wellness managers need to be equipped with smart, simple to use and robust technology that ensures end-to-end management across their operation. Guests need access and visibility as well. Bring the two together.

Golf

In the competitive golfing industry, with a wide array of player choices, golf resorts must equip themselves with cutting-edge technology that is user-friendly, reliable, and capable of seamlessly managing all aspects of their operations.

Fitness Clubs

The fitness and leisure industry is a continuously evolving market that requires proficient technology for efficient running. Club and business operators face a variety of challenges such as personnel and resource management, overseeing day-to-day operations, reducing costs, and expanding their membership base.

Read more about our solutions for
spa, golf and activity management

We are experts in SPA ,GOLF AND ACTIVITY

You provide great guest experiences. That’s what you’re about. We are too.

Activity management

Make life easier, no matter how complex the requirements for the guest, activity or required resources. Organize everything using just one tool. Know optimal appointment times, match resources, services and availability. Keep guests up to date.

Guest engagement

Know, communicate and inspire guests. With a wealth of information at your fingertips, easily create packages that match guests’ needs and interests. Provide a personalized welcome and entice them with additional products and services. Give them more control of their entire experience.

Reduce complexity

Close the gap between guest, operations and management to ensure controlled operations. Give all team members the same view of the guest and the ability to book and manage at any touchpoint. Provide a seamless experience for the guest no matter where they are.

Frequently Asked Questisons

What is an activity management system?

An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.

How does Reservation Assistant differentiate from other activity management systems?

Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.

Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.

How is Reservation Assistant deployed?

Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).

Can guests and members book online?

Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).

What services can guests and members interact with online?

Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.

What type of busineses use Reservation Assistant?

Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.

Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).

What integrations are available with Reservation Assistant?

Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.

Do I need to buy specific hardware to run Reservation Assistant?

Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.

What type of support is available for Reservation Assistant?

As with all of our solutions, Reservation Assistant is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.

Is Reservation Assistant multi-property capable?

Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.

What staff and user apps are available with Reservation Assistant?

The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.

Unparalleled efficiency & customer satisfaction: Get it all

If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your spa, activity or leisure business processes, we recommend booking a demo with one of our experienced team of professionals.

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