Xn protel Systems

protel Messenger

Beautiful and automated messaging for PMS

Sending smart and personalized HTML email and text messaging to guests and bookers, in the right language

Sending the right messages to the right people at the right time

Inspire guests. Optimize resources. Reduce costs. Grow profits

protel Messenger enables you to send fully automated and highly personalised HTML email and text messages via protel PMS not only within the hotel, but also from the hotel to the guest or booker.

Automated messaging

Configure protel Messenger to be triggered to send certain email or text messages only when the right criteria is met, and based on many conditions such as days to arrival, guarantee status, rate code, and much more.

Ad-hoc or manual messaging

Send email or text messages on-demand, as needed, to one or many guests or bookers. protel Messenger can utilize either pre-defined templates for common messages or enable user-defined ones for each occasion.


Feel good messaging by not only addressing the guest or booker by name, but by speaking to them on a level which shows that the hotel knows and anticipates their accommodation needs.

A ‘welcome back’ message, a ‘happy birthday’ message or even advising that their room is ready automatically, speaks volumes to the guest and ensure a personalized touch.

Merge fields

protel PMS provides the protel Messenger service with a high-level of details around the guest and booker profile and the guest stay. Use these as merge fields to ensure that any message sent out has the right information needed.

Whether it be customer profile details or stay details such as room type, reservation status, arrival and departure dates, number of adults and children in the room, market or source code, and much more.

Look and feel is everything

protel Messenger enables full HTML designing and editing for any marketing department or agency, or a more simple WYSIWYG editor for the novices amongst us.

Ensure that outbound messages sent such as confirmation, pre-arrival, post-stay thank you or other, has your corporate branding, images, logos and layout, to ensure a professional and consistent look endorsing your brand standards.

We speak your language

By that we mean that protel Messenger is capable of sending the guest or agent the relevant message in their preferred or native language.

So if your guest speaks Russian, and your agent speaks German, fear not, protel Messenger is capable of sending out your communications using the preferred language template for that intended recipient. That’s smart.

Get fully connected
Cloud native, hosted or on-premise property management systems

protel Messenger is one part of the protel PMS suite, designed to serve all of your hotel property management system needs.

Industry-leading property management for the following sectors

In the ever-evolving world of hospitality, hotel property managers must rely on modern technology to effectively manage their businesses. With a myriad of different hotel operations to oversee, the need for flexible solutions and scalable tools is paramount to exceed the guest experience while tightly controlling operations.

Hotel Groups

Innovate with open, scalable, feature-rich, centrally managed hotel management software solutions that remove integration barriers and deliver on-property excellence. Capitalize on innovations, and have a lower total cost of ownership. All backed up with responsive, flexible, customer-centric support by hospitality and technology experts.

Independent Hotels

Excel in your individuality and allow your service to stand out from the crowd. Get the best technology that does everything you need for great service and smooth operations. Know that it’s been designed to support your uniqueness, not stifle it.

Honest, dedicated, friendly support is also high on your list. We always aim high on the things that matter to you.

Motels & Budget Hotels

When it comes to motels, budget, or limited service hotels, we are the ones you should entrust. Designed to enable maximum profitability through minimizing operational costs, we understand that property managers need reliable, effective solutions, which is why we are committed to providing software and services tailored specific to your needs.


It’s not always easy juggling the needs of guests across your resort and operational teams across your different departments.

Turn your complicated processes into sophisticated ones with premium, high quality, feature-rich, open solutions and integrations that can handle the most demanding requirements.

Trusted by

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.

Adam Smith

Food & Beverage Manager

Frequently Asked Questisons

What sort of integrations are available with protel PMS?

Over 1,800 3rd party certified integrations are available with protel PMS. As protel PMS is installed in over 15,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.

How long does it take to deploy and be up and running with protel PMS?

Depending on scope of the project, a small 50 room property can be up and running live with protel PMS within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.

Can I migrate data from any PMS to protel PMS?

Yes, we offer a migration path from most PMS systems to protel PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books. Possibly additional data as well.

Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel PMS.

Is protel PMS multi-property capable?

protel PMS has been a multi-property edition (MPE) PMS since 1998, making it one of the most advanced and functional hotel PMS for hotel chains, large or small. Many of our customers using protel PMS are taking advantage of its multi-property capabilities.

Of course we also offer protel PMS as a single property edition (SPE).

What type of accommodation providers use protel PMS?

As a short-stay accommodation based software solution, protel PMS is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel PMS. Whether a 10 room tented campsite, or a 25,000 room hotel chain, protel PMS is scalable to suit any business size.

What guest-facing services are available with protel PMS?

Contactless guest-service is essential with today's modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel PMS.
These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.

What type of support is available for protel PMS?

As with all of our solutions, protel PMS is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system on a continual basis.

What staff and user apps are available with protel PMS?

protel PMS makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.

Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel PMS wherever needed.

Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.

How do I add a new integration to protel PMS?

protel PMS makes available open API's and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API's. Most of the API's uses the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.

What is the difference between protel PMS and rezpage?

protel PMS is a short-stay accommodation software solution designed for hotels, motels and resorts.

rezpage is a solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, aged-care accommodation, and co-living communities.

We’re excited to hear from you.

Secure your spot for a demo with protel Messenger and protel PMS today! Get your hotel’s guest experience to the next level.

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