Xn protel Systems

Hospitality & food service

In the ever-changing world of hospitality and food & beverage management, operators need to be equipped with modern tool-sets, flexible solutions, and consumer-facing self-service technology that can handle the demands of all such businesses.


To ensure the success of operations, it’s crucial to prioritize scalability, automation, and enhanced profitability, while simultaneously improving the customers experiences.

Upgrade your technology | Achieve optimal performance

In the ever-evolving world of hospitality & food service, food & beverage operators must rely on modern technology to effectively manage their businesses. With a myriad of different outlets and operations to oversee, the need for flexible solutions and scalable tools is paramount to exceed the guest experience while tightly controlling operations.

Automation, streamlined processes, and enhanced profitability are all essential components for effective food & beverage management. As such, technology stacks providing these solutions are crucial for optimizing both the customer experience and profitability. In these fast-paced times, wise operators understand the importance of staying ahead of the game with modern tool-sets that support their goals.

Hotel Groups

Innovation is the key to success, and xnPOS has revolutionized the hotel food and beverage industry with its exceptional point of sale system. Specifically designed for hotels and hotel chains, our customer-centric technology means a lower total cost of ownership.

Independent hotels

Specifically designed for hotels, our customer-centric POS technology means a lower total cost of ownership by bringing guests and staff into one common platform, thereby reducing operating costs and increasing guest interaction and self-service.


Balancing guest needs and managing resort operations can be challenging. Transform your intricate processes and departments into cohesive teams with advanced, top-notch, user-friendly solutions that can handle even the most demanding requirements.

Hospitality & food service

Innovate your hospitality with a superior food and beverage operation. Provide seamless technology for cafe, barista station, grocery and pantry, even retail shops. Enable resident self-service and online ordering on the same platform.

Student Housing

Innovating student housing and campus living is crucial in meeting the modern-day demands of students and staff alike. With this aim, our technology provides a cutting-edge solution, enabling campus-wide food and beverage operations to run seamlessly.

Residential Property

In today’s world, residential property operators require modern tools and flexible solutions to manage diverse accommodation businesses. Scalability, automation for better tenant experiences and increased profitability are key considerations.

older couple, people, drinking coffee together happiness on retirement, grey hair, wrinkled faces, concept of happy couple, togetherness and happiness.

Retirement and Aged-care

Providing superior food and beverage service and operations for retirement and aged-care facilities such as cafe, grab & go pantry, cafeteria, restaurant or gift shop. Even resident self-service and online ordering is a breeze.

Students being served meal in school canteen. Lunch break. Educa

Workforce Accommdation

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vitae, natoque sed enim nunc ut. Elementum, volutpat elementum tincidunt netus.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vitae, natoque sed enim nunc ut. Elementum, volutpat elementum tincidunt netus.

We are experts in all things hospitality POS

Get fully connected food & beverage operations. One POS platform for both guests & servers

Highly functional and feature rich

A powerful enterprise-level point of sale system with advanced features to cater for all departments and outlets within a property. Bring guests and staff into one common platform for a superior food & beverage service delivery and technology platform.

Return on Investment

Delivers a rapid return on investment through a reduction in operational and onboarding cost reductions as well as increased revenues resulting from the use of powerful mobile and guest self-service functionality.

Enterprise security & performance

Operating to ISO 27001 standards our private cloud provides xnPOS availability of 99.9% with 100% failover offline redundancy, as well as a relentless focus on security at all times.

Frequently Asked Questisons

What does xnPOS do?

xnPOS is a fully internationalized food & beverage point-of-sale system designed to meet the specific requirements of the accommodation industry, be that short-stay or long-stay accommodation. It is a centrally managed, full-service, cloud system with enterprise scalability, security and performance, that tightly integrates with systems such as (but not limited to) property management systems, dining reservation systems, integrated payment gateways, stock and materials management systems, Business Intelligence and more.

How does xnPOS specialise in the short-stay accommodation / hotel market?

A powerful two-way real time interface with various hotel PMS (property management systems), ensures functional integration with hotel operations and folio charges, be that room charge, conference & banquet charges, package postings to PMS, and posting any financial charge (be that cash, credit card) which sends all transactions to the PMS.

In addition, the PMS interface allows guests a full self-service option where they can select items from POS, and directly room charge this to their own room/folio, be that on their own mobile device (phone, tablet, laptop), or via a self-service kiosk.

How does xnPOS specialise in the long-stay accommodation market?

Where any long-stay business requires a food & beverage POS solution, such as co-living spaces, workforce and staff accommodation, aged-care and retirement facilities, or other, xnPOS can post POS charges via our xms-RPM solution which manages long-stay accommodation billing and folio or lease management. Cafes, restaurants, gift shops, convenience stores, room service, conference and events, even poolside and bar operations, can conveniently post POS charges from xnPOS into xms-RPM. In this sense, xnPOS as well as xms-RPM conveniently covers all operational requirements of the long-stay accommodation sector in so far as accommodation and F&B ad retail POS.

Where can xnPOS be used?

Any and all food & beverage and retail operations in short-stay and long-stay accommodation, as well as hospitality groups (restaurant chains), can enjoy the benefits of xnPOS.
xnPOS is deployed across many different food & beverage operations, including (but not limited to) restaurants, cafes, bistros, night clubs, lobby lounges, cocktail bars, night clubs, bottle shop and drive-through operations, coffee carts and mobile food service stations, room service, poolside bars, self-service (grab & go) and even laundry departments, can all leverage the same xnPOS platform across one, several or all of these outlets.

How long does it take to implement and be up and running with xnPOS?

Depending on scope of each project, a small single POS terminal outlet in one property can be up and running live with xnPOS within 2 - 3 weeks. Of course this may extend depending on various factors including hardware shipment and configuration, how many add-ons and modules are deployed, the number of integrations, and of course if more outlets need xnPOS to be deployed. These may all extend the deployment duration from order date to Go Live date.

Is xnPOS deployed as cloud or on-premise?

While xnPOS is generally deployed as a true cloud-based POS solution, local offline redundancy at the property / outlet level is needed to ensure continuity of business and trading regardless of internet availability. This is why xnPOS also enables an OTS (Outlet Transaction Server) to continue to trade locally, with local caching of all transactional postings, in the event that internet reliability or availability is compromised. Thus ensures an always-on POS solution even when it may be hosted in our data centre.

What type of options and integrations are available with xnPOS?

xnPOS is a fully internationalized and comprehensive food & beverage point-of-sale system. As with any robust foodservice operation, we offer a range of additional capabilities, add-ons and hardware options that ensures your needs are met every time.

xnPOS can be enhanced by adding mobile waiter tablets (for order and pay at the table options), self-service kiosks, guest self-service on own mobile device, kitchen display system (KDS), local country fiscalization requirements and compliance options, xnBI integration, integration with property management systems, materials management systems (ERP), club/membership management systems, payment gateways, and dining reservation systems,

What guest-facing services are available with xnPOS?

Designed with contactless guest self-service in mind, xnPOS offers two main guest-facing capabilities, ensuring reduced operating costs and increased revenues. (1) xnPOS GO, being our contactless guest ordering and self service including scanning QR codes to enable online digital menus and self-service ordering (including pay by credit card or charge to guest room), such as for room service, restaurant, cafe or poolside usage, as well as (2) xnPOS KIOSK, enabling guests to interact with a digital kiosk to browse menus and order food & beverage as and when needed (to the table or seat), such as in a lobby area, grab and go open kitchen, egg station for hotel breakfast, poolside, bistro, and more.

What staff and user apps are available with xnPOS?

xnPOS Mobile is compatible with any later Android device, be that an 8” inch tablet or 5” inch hand-held device, and speeds up service in large indoor or outdoor areas by reducing server journeys to and from a fixed POS workstation. xnPOS Mobile allows for fast and efficient management without sacrificing on tableside or poolside functionality. xnPOS Mobile enables ordering at the table, and paying at the table.

Do I need to buy specific hardware to run xnPOS?

xnPOS is designed to run on the latest Windows-based operating systems for POS terminals and latest Android devices for POS mobility. Integrated thermal and remote ordering printers, cash drawers, barcode scanners and various components like CDU (customer display units) can add to hardware options you may wish to consider.
We can supply our own POS vendor hardware and offer warranty and support on our supplied POS hardware, or we can assess the viability of a customer providing own hardware where relevant and provided it meets the minimum requirement as provided by us.

What type of support is available for xnPOS?

As with all of our solutions, xnPOS is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times, as well as upgrades to your system to ensure the most recent version and updates at all times.

Which hotel property management systems can be integrated with xnPOS?

xnPOS has certified two-way integration with various industry-leading hotel PMS, including (but not limited to) Opera PMS, Opera Cloud, protel Classic, protel Air, Indra PMS, and Guestline.

Are you ready to streamline operations and delight customers?

If you are interested in seeing how our industry-leading hospitality & food service POS technology can enhance the efficiency and productivity of your business processes, we recommend booking in a demo with one of our experienced team of professionals.

Or, if just reading about it is more of your thing, just submit this form and we’ll send you...more on xnPOS!

Want to find out more?

Fill in this form and our team will be in touch with you as soon as possible

By requesting more information or to arrange a demonstration, I acknowledge that my personal data will be stored and processed solely for this purpose. For more information visit out our Xn Protel privacy policy.

Scroll to Top