Xn protel Systems


Acquire new web customers with no effort at all

Our web engine enables booking online appointments, selling products & gift vouchers, packages, classes, memberships and so much more. Increase your profits and take everything online.

Web Engine... everything e-commerce

Inspire guests. Optimize resources. Reduce costs. Grow profits

There is so much to Reservation Assistant's Web Engine. Online bookings & reservations for spa, golf, fitness, classes & courses, packages, retail & merchandise sales, online gift vouchers & prepaid cards, dining reservations, tickets and access passes, membership sales, even booking cabanas pool side, and so much more.

Responsive web engine

Supporting web design that looks beautiful on any device, be that mobile phone, tablet, laptop or other. Enable rendering screens on portrait, landscape, and ensure the web viewer gets a fantastic experience every time.

Integrated online payments

Enable real-time integrated payments for Web Engine, be that online credit card, charge to members account, even charge to room for a hotel guest. Ensure PCI compliance and the highest level of security at all times.

Design, look & feel

A sophisticated ability to design your own web engine, with the ability to highly customize your look and feel, image, branding, style guides, and general design and behaviour of the platform. Blend it with your corporate design or as needed.

Search engine optimization

Ensure maximim SEO capability with buult in or customozable meta tags, and track usage and conversion with Google Analytics 4, Google Tag Manager, Tealium, and more.

Book spa

Enable real-time online bookings for spa treatments and wellness. Ensure guests book within your resource limits, while at the same time catering to the guests exact needs.

Book activities

Enable real-time online bookings for any type of activity – be that tennis or squash court booking, windsurfer hire, equestrian riding, adventure ride, and loads more that your business offers.  Ensure guests book within your resource limits, while at the same time catering to their exact needs.

Book golf

Book tee times, arrange player groups of up to 4, or more as needed, and manage course bookings, driving range bookings, even golf pro lessons. Ensure members and guests are catered for as needed by your golf operation.

Book classes & courses

Do you offer classes and courses to your customers such as yoga, fitness, group-ex, and other which caters for multiple persons in one class or a series of classes to form one course? Enable powerful pre-scheduled classes and courses for people to book into, by type, time, price, even level of fitness for example.

Book dining

A powerful yet simple to use online solution to enable guests, members and hotel residents to make dining reservations online. Numerous options available to fine tune the booking ranging from seating preferences to group bookings, dietary requests and limitations and so on.

Book cabanas

Yes that’s right. You can if needed book your preferred cabana by the resort pool or favourite beach bar spot with a visual live map of where you want to be seated. Enable upsell of packages as the guest books their favourite spot.

Buy & book packages

Sell your spa and other packages online and if needed allow the guest to book each individual service or treatment at the times they wish to have that treatment or service.

Buy & redeem gift vouchers

Sell an array of gift vouchers online, be that service or treatments, value vouchers, package vouchers, even hotel or food & beverage vouchers. Allow the geust to redeem a voucher when booking or buying online.

Buy tickets & access passes

If you sell single or multi-access passes or tickets at your establishment, enable the guest to buy these online. Allow the ability to add prepaid credit and dispense a cashless pre-loaded card when collecting the ticket or access pass.

Buy retail & merchandise

Enable the online sales of any retail items and merchandise you wish to sell. Arrange for posting and shipping to you wherever you are. Categorise items into groups to make item selection easy and visually appealing for your guests.

Buy online memberships

If you manage in-store or on-site memberships, sell these online and let your consumers convert to paying members. Set rules and criteria around your membership sign up including for instance ID checklist, bank or credit card verification, contract signature, photo ID and more.

Partner area

Why not let others sell your products and services as well. Allow third party partners to access and sell on your behalf. Pay them a commission on the items they book and sell, and incentivise your partners to sell.

Online forms & questionnaires

Once a guest has been booked into a service or treatment, send them an automated link to an online form, allowing them to complete the form ahead of their treatment or service. Know your guest needs well ahead of time.

Get fully connected
One POS platform for both guests & servers

Reservation Assistant WebEngine is one part of the Reservation Assistant full suite, designed to serve all of your spa, golf, fitness, membership and activity technology needs.

Spa, golf & activity management for the following sectors

With the rise of the wellness & activity industries and the growing demand for a luxurious experiences, managers face the arduous task of maintaining profitability and ensuring customer satisfaction.

To keep up with consumer choice and competition, smart, simple to use and robust technology is needed for end-to-end management. This is where our company’s twenty four years of expertise come in, with our proven track record of supplying tech solutions to the most recognized spas, golf clubs and leisure centers worldwide.

Integrated Resorts

Integrated resorts, with their diverse departments and unique guest operations, require user-friendly, and robust software for seamless management across the entire resort. It should cater to guest needs, but also bridge the gap between the two.

Spa & Wellness

Spa & wellness managers need to be equipped with smart, simple to use and robust technology that ensures end-to-end management across their operation. Guests need access and visibility as well. Bring the two together.


In the competitive golfing industry, with a wide array of player choices, golf resorts must equip themselves with cutting-edge technology that is user-friendly, reliable, and capable of seamlessly managing all aspects of their operations.

Fitness Clubs

The fitness and leisure industry is a continuously evolving market that requires proficient technology for efficient running. Club and business operators face a variety of challenges such as personnel and resource management, overseeing day-to-day operations, reducing costs, and expanding their membership base.

Trusted by

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.

Adam Smith

Food & Beverage Manager

Relax! We've got you covered.

If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your spa, golf, club or resort operations, we recommend booking a demo with one of our experienced team of professionals.

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Frequently Asked Questisons

What is an activity management system?

An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.

How does Reservation Assistant differentiate from other activity management systems?

Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.

Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.

How is Reservation Assistant deployed?

Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).

Can guests and members book online?

Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).

What services can guests and members interact with online?

Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.

What type of busineses use Reservation Assistant?

Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.

Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).

What integrations are available with Reservation Assistant?

Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.

Do I need to buy specific hardware to run Reservation Assistant?

Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.

What type of support is available for Reservation Assistant?

As with all of our solutions, Reservation Assistant is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.

Is Reservation Assistant multi-property capable?

Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.

What staff and user apps are available with Reservation Assistant?

The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.

We’re excited to hear from you.

Secure your spot for a demo with Reservation Assistant today! Simplify your operations, minimize your costs, maximize your revenues.

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