Integrated resorts are complex businesses that provide guests with a wide range of services, including dining, spa treatments, shopping opportunities, and a variety of leisure and sporting activities. Each department within the resort has its own particular goals and objectives, but the ultimate aim is always to provide an exceptional experience from beginning to end.
One of the main challenges that these resorts face is the need to efficiently manage staff, operations, and costs while ensuring that guests are completely satisfied with their stay.
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Integrated resorts are intricate businesses that offer a wide array of services, ranging from dining experiences to spa treatments, activities to shopping opportunities, and so much more. Each department within the resort has its own specific goals and desired outcomes. However, the overall objective is to seamlessly integrate all aspects and provide an impeccable experience from check-in to check-out.
One of the key challenges that resorts face is the need to efficiently manage staff, operations, and costs while ensuring absolute guest satisfaction. Achieving this balance is a constant endeavor.
With our extensive 24-year experience in serving renowned fully-integrated resorts worldwide, we have established ourselves as experts in this domain. Our advanced technology and expertise result in delighted guests, increased profitability, and a comprehensive range of customer-oriented, contactless solutions that prioritize the well-being of both guests and staff.
Technology as an enabler
Manage almost everything
No matter how small or large your resort is, or what services you offer, have the right tool sets to manage all aspects of your operation, and ensure compliance, regulations and controls are in check.
Select from so many modules and integrations to meet even the most demanding, face-paced operation.
Scalable solutions that fit
Have as much, or as little, sophistication as you need. With a modular approach to our solutions, adopt our technology according to what you offer, and make changes as your buisness grows.
Whether you’re a small boutique resort, a full-service luxury one, or part of a global hotel chain, use feature-rich technology that meets your every need.
years of experience
Mange spa, wellness and packages with confidence
Manage golf, book tee times, lessons and all things golf
Any activity. Any time. Anywhere. A breeze for any department
Seamless and end-to-end payment integration online & on-site
We are multi-property and single property capable
Get KPI's & insights to make critical decisions around operations
Read more about our solutions for integrated resorts
Integrated resorts are only part of the many business sectors we service in the
spa & activity market.
Relax! We've got you covered.
If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your resort operations, we recommend booking a demo with one of our experienced team of professionals.
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Frequently Asked Questisons
An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.
Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.
Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.
Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).
Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).
Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.
Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.
Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).
Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.
Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.
As with all of our solutions, Reservation Assistant is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.
Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.
The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.
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Xn protel Systems has been trusted by some of the best companies in the world. They rely on our software to help them get a competitive edge in their respective sectors. Our customers have seen incredible success with our solutions. Like them, we can help you take your business to the next level.