Xn protel Systems

Conference & Banqueting

360° Conference and Event Management

Detailed planning is the basis for meeting, conference and event perfection, and with protel C&B, hotels have all-round coverage of every single aspect.

For a perfect event, conference or meeting, every time

Inspire guests. Optimize resources. Reduce costs. Grow profits

From the first inquiry the customer makes, through the booking process, through every detail hashed out leading up to the event and on the day, to when the last cent is paid into the hotel’s account. Trust protel Conference & Banqueting for a perfect event.

Event overview

Efficiently manage all types of events, large or small. Reserve rooms simultaneously. Book accommodation and banquet services collectively. Create and integrate illustrative room-plans with the greatest of ease.


Upload rooming lists directly from any Microsoft Excel spreadsheet (not format dependant) or pickup rooms from individual call-ins. Monitor the booking status from query to final payment. Easily designate a certain block of rooms to third parties.

Event scheduling

Multi-functional planning tool with details about all of the meeting rooms and facilities. View all available hotel rooms and event venues at a glance. Scheduling of single and divisible meeting rooms, or even of individual tables and seats. Overview of all bookings and options.

Event planning

Create and revise events and reserve function rooms simultaneously. Get a quick view of the associated components e.g. catering and equipment. Instantly forward information and changes to all staff across departments. Keep every staff member in the loop with work and service orders (traces and function sheets).

Event controlling

Core information for all of your events on interactive lists. Various views and extensive filtering options for optimal information analysis. Sales probability for even more exact estimations about turnover or availability. Maximized revenues through optimal capacity utilization and perfect planning.

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Cloud native, hosted or on-premise property management systems

protel C&B is one part of the protel Classic suite, designed to serve all of your hotel property management system needs.

Industry-leading property management for the following sectors

In the ever-evolving world of hospitality, hotel property managers must rely on modern technology to effectively manage their businesses. With a myriad of different hotel operations to oversee, the need for flexible solutions and scalable tools is paramount to exceed the guest experience while tightly controlling operations.

Hotel Groups

Innovate with open, scalable, feature-rich, centrally managed hotel management software solutions that remove integration barriers and deliver on-property excellence. Capitalize on innovations, and have a lower total cost of ownership. All backed up with responsive, flexible, customer-centric support by hospitality and technology experts.

Independent Hotels

Excel in your individuality and allow your service to stand out from the crowd. Get the best technology that does everything you need for great service and smooth operations. Know that it’s been designed to support your uniqueness, not stifle it.

Honest, dedicated, friendly support is also high on your list. We always aim high on the things that matter to you.

Motels & Budget Hotels

When it comes to motels, budget, or limited service hotels, we are the ones you should entrust. Designed to enable maximum profitability through minimizing operational costs, we understand that property managers need reliable, effective solutions, which is why we are committed to providing software and services tailored specific to your needs.


It’s not always easy juggling the needs of guests across your resort and operational teams across your different departments.

Turn your complicated processes into sophisticated ones with premium, high quality, feature-rich, open solutions and integrations that can handle the most demanding requirements.

Trusted by

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.

Adam Smith

Food & Beverage Manager

Frequently Asked Questisons

What does protel Classic do?

protel Classic is a popular and world-renown windows-based hotel PMS that has been operating since 1994. In 1998 it released its first multi-property edition (MPE) solution for hotel chains. Today, protel Classic is found in more than 10,500 hotels, hotel chains and short-stay accommodation providers across more than 90 countries.

As protel Classic has been around for nearly 30 years, it has robust and mature modules and components such as sales module, conference & banqueting module, and add-on workflows and software development kits (SDK's) known as "C-kit" that enable customization and workflow changes to suit every hotels needs. protel Classic superbly manages reservations, groups, guest management, front desk management, conference & banqueting, sales teams, housekeeping and maintenance teams, as well as guest-facing access and services.

With more than 1,500 best-of-breed integrations with 3rd party vendor solutions, protel Classic is one of the world's leading hotel PMS.

What is the difference between protel Classic and protel Air?

protel Classic is an 'on-premise' Windows-based hotel property management system, that can be deployed physically on-site at a hotel, or at our data centre, or at a customers own data centre. Whereas protel Air is a cloud-based next-generation hotel property management system that is entirely hosted by us in our data centres, which is not installed or hosted at any customer location.

protel Classic has been available in the marketplace since 1994, and is still in development with regular upgrade and new version releases. protel Air was released in 2013, and has fortnightly upgrades to ensure all customers are using the latest version.

As the technologies between protel Classic and protel Air differ considerably, while there are similar modules, functions and integrations, the UI (user interface) and UX (user experience) differs, with protel Air being more modern, more intuitive and easier to use for new users.

What is the difference between protel Classic and rezpage?

protel Classic is an on-premise and short-stay accommodation based software solution designed for hotels, motels and resorts.

rezpage is a true cloud-based solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, and co-living communities.

Is protel Classic multi-property capable?

protel Classic has been a multi-property edition (MPE) PMS since 1998, making it one of the most advanced and functional hotel PMS for hotel chains, large or small. More than half of our customers using protel Classic are taking advantage of its multi-property capabilities.

Of course we also offer protel Classic as a single property edition (SPE).

What modules are offered with protel Classic?

protel Classic is a full-suite hotel PMS which includes all facets of hotel operations (including front desk, reservations, groups management, housekeeping, maintenance), as well as optional sales management and conference & banqueting. These are available as either a Single Property Edition (SPE) or a Multi Property Edition (MPE) solution.

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What add-ons are available with protel Classic?

"In addition to core and optional modules, protel Classic extends usage for both staff mobility as well as guest-facing capability. As such, a number of add-ons are available, including (but not limited to) protel Housekeeping app (for housekeepers and maintenance staff), protel Messenger (email and SMS automation), protel Digital Registration app, protel Voyager (for guest-facing access to their own profile and reservations management).

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What type of accommodation providers use protel Classic?

As a short-stay accommodation based software solution, protel Classic is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel Classic. Whether a 10 room tented campsite, or a 25,000 room hotel chain, protel Classic is scalable to suit any business size.

How is protel Classic deployed?

protel Classic is an 'on-premise' Windows-based hotel property management system, that can be deployed on-site at a hotel, or at our data centre, or at a customers own data centre. Not to be mistaken for our cloud-PMS protel Air which is our cloud-based next-generation hotel property management system that is hosted by us in our AWS data centres, not installed or hosted at any customer location.

What type of support is available for protel Classic?

As with all of our solutions, protel Classic is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.

What guest-facing services are available with protel Classic?

Contactless guest-service is essential with today's modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel Classic.
These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.

What staff and user apps are available with protel Classic?

protel Classic makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.

Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel Classic wherever needed.

Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.

How do I add a new integration to protel Classic?

protel Classic makes available open API's and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API's. Most of the API's uses the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.

Can I upgrade from protel Classic to protel Air?

Yes, we offer a migration path from protel Classic as an on-premise solution, to protel Air as our next-generation cloud-PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, as well as future reservations on the books.

Can I migrate data from any PMS to protel Classic?

Yes, we offer a migration path from most PMS systems to protel Classic. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books.

Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel Classic.

How long does it take to deploy and be up and running with protel Classic?

Depending on scope of the project, a small 50 room property can be up and running live with protel Classic within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.

What sort of integrations are available with protel Classic?

Over 1,800 3rd party certified integrations are available with protel Classic. As protel Classic is installed in over 10,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.

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We’re excited to hear from you.

Secure your spot for a demo with protel C&B and protel on-premise PMS today! Get your hotel’s guest experience to the next level.

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