Xn protel Systems

Customer Story

Hotel Sorrento in regional Victoria Australia successfully implements protel Cloud PMS and xnPOS

Hotel Sorrento in regional Victoria Australia

Luxury destination accommodation and award-winning hospitality venue in regional Victoria Australia Hotel Sorrento successfully implements protel Cloud PMS and xnPOS. Significantly improves operations and service delivery, reduces costs and delivers a superior guest-facing experience.

We are delighted to welcome Hotel Sorrento to the Xn protel customer community and the protel Cloud PMS and xnPOS user experience.

Established in 1872, Hotel Sorrento is an iconic establishment that has been welcoming locals and visitors for decades. As a third-generation family business, Hotel Sorrento prides itself on offering the best of the Mornington Peninsula in regional Victoria Australia. It offers two restaurants, four bars, poolside, room service, conference facilities and 50 room luxury accommodation.


Mr. Craig Chait, Senior Vice President of Sales & Marketing Asia/Pacific for Xn protel Systems stated “We are delighted to have successfully implemented protel Cloud PMS and xnPOS cloud point of sale at the historic Hotel Sorrento in regional Victoria on the fabulous Mornington Peninsula, just outside of Melbourne. For 150 years, Hotel Sorrento has been a famous destination, and the implementation of our systems is befitting for such an iconic and busy establishment with its bespoke luxury and high level of customer service. We look forward to many years of mutual success together.”

protel Cloud replaces legacy cloud property management system to overcome integration limitations, improve operational controls, and enhance the guest experience.
xnPOS replaces legacy point-of sale system, enabling improved front of house operations, table service, KDS (kitchen automation), improved integration, and a contactless guest-self service solution.

About Hotel Sorrento

12 hotels

2,600 rooms

7 food & beverage outlets

2 championship golf courses

meeeting rooms


14 hotels

personalized services and 24/7 concierge

Set on the clifftops with magic views of Port Phillip Bay and a two-minute stroll from the vibrant Sorrento township, Hotel Sorrento is the ideal way to experience the Mornington Peninsula. Our range of rooms and suites offer contemporary design, spacious living and luxury interiors.

The culinary experience at the Hotel is designed and curated by award winning chef, George Calombaris. With a focus on local produce, Hotel Sorrento combines new and innovative dishes with your favourite classics.

“Don't ask if your dream is crazy, ask if it's crazy enough”

If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your business processes, we recommend booking a demo with one of our experienced team of professionals.

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