Xn protel Systems

Customer Story

TIME Hotels selects xnPOS to upgrade POS technology and provide staff mobility and guest self-ordering

TI’ME Hotels

Commencing with three of their Dubai properties TIME Hotels, a leading United Arab Emirates based hotel group, is implementing xnPOS, a next generation cloud-based point of system, across their estate of nine properties throughout the Gulf Coast Countries

The xnPOS team are delighted to announce that they are partnering with TIME Hotels in a project that will see TIME Hotels replacing or upgrading their existing point of sale systems, with xnPOS. As part of the project TIME Hotels will implement xnPOS GO, the completely built-in module for QR code based guest self-ordering and payment system, for in-room dining throughout their properties.

xnPOS GO will give TIME Hotels’ guests a safe contactless environment to order and pay using their own mobile devices while at the same time providing opportunities to increase average guest spend through carefully targeted upsell prompts. Additional features, such as “collect my tray”, adds to the overall improvement in guest experience.

Mohamed Awadalla, Chief Executive Officer of TIME Hotels commented :
“Innovation through technology is an integral part of our business. We are always striving to innovate and implement new technology. In collaboration with Xn protel Systems, we aim to improve our business processes and enhance guest’s experience.”

Joseph Fayad, Corporate Director of IT, TIME Hotels commented:
“The migration to xnPOS was part of our digital transformation strategy through which we aim to offer our guests a seamless and contactless interaction at every step of the customer journey. We have transformed the guest experience through the xnPOS GO built-in digital menu, self-ordering, and online payment system. In parallel, improving customer service with staff mobility easy access. This is an innovative and timely approach to ensure our future growth within the tourism industry.”

Emmanuel Clavé, VP Product Management for xnPOS, commented:
“We are delighted to be working with TIME Hotels on this major project to completely refresh the POS systems across their entire estate. In addition to our market leading point of sale system TIME Hotels will also be implementing xnPOS GO, our all new QR code based guest-self ordering and payment solution.”

About TI’ME Hotels

12 hotels

2,600 rooms

7 food & beverage outlets

2 championship golf courses

meeeting rooms


14 hotels

personalized services and 24/7 concierge

TIME Hotels was founded in 2012 by a multinational team dedicated to the art of international hospitality. Each of our hotels in the UAE is run with incomparable passion, with all travel needs not only anticipated but exceeded. The scope of our ideas can be seen in every aspect of TIME Hotels, from the sumptuous room features to the deft skills of our events staff. Visit one of our remarkable properties and find your concept of hospitality and travel redefined.

TIME Hotels’ family of properties epitomizes the unparalleled hospitality of the region. Found in some of the most desirable UAE locations and beyond, TIME Hotels’ provides travelers with international modern & stylish accommodations that speak to contemporary trends, as well as the famed Arabian hospitality of the region.

“Don't ask if your dream is crazy, ask if it's crazy enough”

If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your business processes, we recommend booking a demo with one of our experienced team of professionals.

Or, if just reading about it is more of your thing, just submit this form and we’ll send you...more!

Want to find out more?

Fill in this form and our team will be in touch with you as soon as possible

By requesting more information or to arrange a demonstration, I acknowledge that my personal data will be stored and processed solely for this purpose. For more information visit out our Xn Protel privacy policy.

Scroll to Top