Xn protel Systems

Professional Services

Retain members and increase visitation

Sell, redeem and manage gift vouchers and pre-paid cards across your organization with ease – in-store or online.

Reservation Assistant
Gift vouchers and prepaid-cards

Inspire guests. Optimize resources. Reduce costs. Grow profits

Sell service, value or hotel gift certificates. The module will assist you every step of the way – from issuing a gift certificate to creating different layouts and redeeming them, be that in-store, at the hotel, or online.

Value Cards

Value cards, such as discount or gift cards, enable cashless payment for services and products and can be charged at any time.

Services Gift Certificates

Service gift certificates are given away for selected offers, such as spa treatments or massage sessions. Gift certificates can be personalized by your guests and ordered online or on site.

Hotel Gift Certificates

Hotel gift certificates enable your hotel guests to have the best possible time out – whether it’s a romantic weekend or a relaxing short holiday. You define the gift certificate conditions and your guests then personalize the imprint.

Value Gift Certificates

With our value gift certificates, gift certificate owners can choose which service they would like to use for the respective value from. Gift certificates can be provided with personal dedications, printed out comfortably at home or delivered.

Prepaid Cards

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Get fully connected
One POS platform for both guests & servers

xnPOS Go is part of the xnPOS Suite of products, designed to serve your
entire food & beverage hospitality technology needs.

Industry-leading POS for the following sectors

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Integrated Resorts

Experience the power of xnPOS across your hotel enterprise, with unlimited scalability at its core. No limits to mode of operation, currency, core-configuration, consolidation of data and reporting.

Hotel Spa

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Golf resorts

xnPOS has you covered across all outlets of a resort, be that cafe, bar, poolside, in-room dining, spa, laundry and more.

Fitness Clubs

xnPOS performs excellently on campus and student accommodation settings, such as cafe, bistro, even contactless ordering to your room, dorm, or delivered to your desk. And all can be charged to the students lease thanks to the xms|RPM interface.

Trusted by

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.

protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.

Adam Smith

Food & Beverage Manager

Frequently Asked Questisons

An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.

Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.

Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.

Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).

Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).

Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.

Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.

Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).

Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.

Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.

As with all of our solutions, Reservation Assistant is supported by us 24×7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.

Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.

The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.

We’re excited to hear from you.

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