MOBILE POS IS THE ORDER OF THE DAY!

The shift to enable service mobility mirrors customers’ increasing preference for mobile payment and ordering. For the hospitality pro­vider, mobile ordering provides greater flexi­bility to operations and improves the customer experience. All at a lower cost.

Comprehensive Android apps that pro­vide staff with all the features required for table service in F&B outlets, from bars to fine-dining restaurants, are the order of the day! Fast and intuitive user interfaces, and fea­tures that include room posting (for hotels), payment, full print routing and other key functions such as seat assignment, voids and discounts are vital. Flexible hardware options are also top of the list, allowing deployment on preferred devices that are just right for that environment.

SELF-ORDER KIOSKS GIVE CUSTOMERS MORE CONTROL

Letting customers use self-order kiosks to view the menu and place orders, without having to join a queue at the service counter, reduces waiting times and customer frustrations. It also allows for quick payment using the cus­tomer’s preferred method. Orders are then processed automatically and sent through to the kitchen display system. Once the order has been prepared, a notification is sent to a cus­tomer tag screen marked ‘ready for collection’. SIMPLE. QUICK. EFFICIENT.

‘WHISPERS’ FOR A UNIQUELY TAILORED SERVICE

New enterprise service bus technology deliv­ers a seamless, integrated ecosystem to hospitality providers. As part of this infra­structure a point of sale system, combined with a powerful analytics engine, will facili­tate the provision of real-time suggestions (‘whispers’) to F&B staff… with individualized cues and offers so they can give customers a uniquely tailored service while also making upsell recommendations.

EXTEND CUSTOMER SERVICE BEYOND THE RESTAURANT

By placing service call buttons in areas that are not fully serviced, such as lobbies or gardens, it is easy and economical to extend the service area coverage and maximise sales opportuni­ties. Customers summon service and their calls are received discreetly on a waiter’s smart wrist receiver. This means no more arm wav­ing to fight for the waiter’s attention, and cus­tomers can relax knowing they’ll be served promptly and fairly. For serving staff it means they no longer need to have eyes in the back of their heads!