Membership Management
Retain members and increase revenues
Whether you run a spa, golf, fitness or other club, create great membership offers and manage member contracts with ease.
Curating an unbelievable membership and contract management experience
Inspire guests. Optimize resources. Reduce costs. Grow profits
Create unlimited membership and contract types, benefits and discounts, and ensure you maximize membership patronage. With just a few clicks you can create new contracts, edit, or upsell existing contracts, and manage your members’ payments.
Memberships & contracts
Create an unlimited number of membership and contract types, be that off peak, couples, family, corporate, gold, annual in advance, fortnightly, or any other.
Flexible payment terms
Regardless of what type of contract you offer, be flexible on how your members pay you, annually in advance, recurring fortnightly via credit card or direct debit, quarterly, or other means.
Membership checklists
Ensure your new members comply with your standards. Provide checklists for onboarding including proof of ID, payment details and the like.
Sell memberships online
Enable online signup and end to end contract managemenet online, from contract terms to validation of the person, payment method to contract signing.
Track membership pipeline opportunities
Maintain a list of all membership inquiries and stay on top of them, ensuring that they convert to full-paying members.
Manage changes to contracts
Ensure every change is managed on time or in advance – upgrades, downgrades, contract extensions & bonus periods, joining promotions, suspensions, terminations and the like.
Check in/out and usage control
Manage a check-in and a check-out process validating each member status, identification, payment status, valid access times, amounts owed, and many other controls.
Extensive membership reporting
Extensive membership, contract and usage reporting to ensure you have a complete understanding of your membership offering. Track revenues, payments, amortizations, usage by days or week, times of day or by contract type, and much more.
Get fully connected
One POS platform for both guests & servers
Reservation Assistant Membership Management is one part of the Reservation Assistant full suite, designed to serve all of your spa, golf, fitness, membership and activity technology needs.
Spa, golf & activity management for the following sectors
With the rise of the wellness & activity industries and the growing demand for a luxurious experiences, managers face the arduous task of maintaining profitability and ensuring customer satisfaction.
To keep up with consumer choice and competition, smart, simple to use and robust technology is needed for end-to-end management. This is where our company’s twenty four years of expertise come in, with our proven track record of supplying tech solutions to the most recognized spas, golf clubs and leisure centers worldwide.
Integrated Resorts
Integrated resorts, with their diverse departments and unique guest operations, require user-friendly, and robust software for seamless management across the entire resort. It should cater to guest needs, but also bridge the gap between the two.
Spa & Wellness
Spa & wellness managers need to be equipped with smart, simple to use and robust technology that ensures end-to-end management across their operation. Guests need access and visibility as well. Bring the two together.
Golf
In the competitive golfing industry, with a wide array of player choices, golf resorts must equip themselves with cutting-edge technology that is user-friendly, reliable, and capable of seamlessly managing all aspects of their operations.
Fitness Clubs
The fitness and leisure industry is a continuously evolving market that requires proficient technology for efficient running. Club and business operators face a variety of challenges such as personnel and resource management, overseeing day-to-day operations, reducing costs, and expanding their membership base.
Relax! We've got you covered.
If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your spa, golf, club or resort operations, we recommend booking a demo with one of our experienced team of professionals.
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protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.
Adam Smith
Food & Beverage Manager
Frequently Asked Questisons
An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.
Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.
Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.
Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).
Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).
Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.
Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.
Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).
Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.
Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.
As with all of our solutions, Reservation Assistant is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.
Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.
The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.
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