xnPOS utilizes the protel.I/O Enterprise Hospitality Framework and protel GENIUS analytics engine to provide F&B staff with real-time guest profile prompts that provide a uniquely tailored guest experience and help drive upselling activity.
xnPOS utilizes the protel.I/O Enterprise Hospitality Framework and protel GENIUS analytics engine to provide F&B staff with real-time guest profile prompts that provide a uniquely tailored guest experience and help drive upselling activity
26 June 2017
London, United Kingdom – Global hospitality management software provider Xn protel Systems today announced at HITEC Toronto the integration of xnPOS hotel EPoS to protel.I/O, the groundbreaking Enterprise Hospitality Framework from protel hotelsoftware.
The protel.I/O Enterprise Hospitality Framework utilizes powerful Enterprise Service Bus technology to provide a cost-effective, highly flexible integration platform allowing the rapid connection of leading hospitality applications using industry-standard HTNG-based protocols. protel.I/O uses a new paradigm of ‘point-to-multi-point’ integration, such that a single POS transaction can simultaneously update the PMS, stock, CRM and loyalty points systems with all relevant details. By harnessing a powerful data warehouse 100% of all data from all systems connected to protel I/O is captured for further reporting and analysis. protel.I/O is a native cloud application, built on Amazon Web Services, that scales with demand and provides very fast performance.
protel.I/O allows deep integration for xnPOS to the hotel’s PMS and all other applications that are connected to the hospitality ecosystem, allowing all POS transactions to be captured and analyzed using protel’s highly sophisticated and powerful protel GENIUS analytics engine. This facilitates the provision of real-time suggestions (‘whispers’) to F&B staff, with individualized cues and offers, so they give guests a uniquely tailored service while also making upsell recommendations. In addition, protel.I/O allows xnPOS to update the hotel’s CRM and/or loyalty scheme, providing rich data in real time. This further enhances the hotel’s ability to deliver highly individualized service offerings to guests, adding value to loyalty systems, enhancing brand loyalty and generating revenue.
Greg Spicer, CEO of Xn protel Systems said, “protel.I/O, together with protel GENIUS, is highly innovative and disruptive technology that finally gives hotels the ability to use their ‘big data’ productively in real time. As the first POS integration partner for protel.I/O we are very excited about providing our customers with these extremely powerful tools. They will help them increase revenue and enhance guest satisfaction. Utilizing protel.I/O and protel GENIUS makes our xnPOS product a front-runner for innovative, guest-centric hotel F&B outlets worldwide.”
Pete Simpson, SVP of Global Business Technology for protel hotelsoftware commented, “protel will be the first hospitality technology provider to apply predictive analytics to big data that is collected, analyzed and actioned in real time. protel I/O provides the perfect vehicle to collect the data, protel GENIUS advanced analytics provides the tools to really leverage the data effectively.”
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Planet helps its customer and partners make the most of the connected commerce revolution. Our software and payment technology enables businesses to unlock the benefits of a more connected and digital world.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and more than 2,800 expert employees located across six continents they serve customers in over 120 markets.
share this news
“Don't ask if your dream is crazy, ask if it's crazy enough”
If you are interested in seeing how our industry-leading technology can enhance the efficiency and productivity of your business processes, we recommend booking a demo with one of our experienced team of professionals.
Or, if just reading about it is more of your thing, just submit this form and we’ll send you...more!
Want to find out more?
Fill in this form and our team will be in touch with you as soon as possible